FAQ
Frequently asked question
1
How much does it costs to get custom printed and embroidered products?
Your price is determined by the shirt style you select and how many locations and colors or stitches your design requires. Message us for a quote!
2
Do orders have a per size minimum?
Yes, but its only quantity and not sizes. Your can order different sizes free of charge! Screen Printing starts at 20 pieces per order and embroidery starts at 8 items.
3
Can I order different color shirts or different style shirts with my order?
Absolutely! We do ask that you meet the minimum order quantity of 20 t-shirts for your particular design before changing garment styles. For example, in order to receive black and white shirts, you would need to order 20 black shirts and 20 white shirts.
If you'd like to order less, say 10 shirts and 10 black shirts, there will be a one-time under minimum charge of $35.
4
What file format should I submit my design in?
Files should be vector form. We prefer: EPS, AI or PDF. If you don’t have a vector file, we recommend 300dpi or larger in one of the following formats PSD, TIF or JPG. PNG works sometimes too.
If all of that sounds like strange to you, chat with us to one of our t-shirt pros to help you get started.
5
I'm in a rush, how fast can I get my order?
Fast. While our standard turnaround time is 14 days, we offer a rush option to get your shirts more quickly.
Our 5-day "Rush" service will add 20% percent service fee to your order and if you need it even faster (subject to availablity) there is a 3 day turnaround time but we would need to add 35% to your order.
6
How long will it take to get my shirts?
For a basic order with no add-on services, the standard turnaround time is 14 business days, plus transit time.
Additional add-on services like custom inside tags will extend your turnaround time.
7
Can you match a custom Pantone color?
Sure we can! We can match any Solid Uncoated Pantone color. It's tough to match exactly since we are printing on fabric, but we'll get it as close as possible.
8
Can you print with water based or discharge inks?
Yes! Actually, that's what we're known for here at Octopus Studio. We never printed with plastisol inks and never will... Go environment go!
9
Do you offer any specialty inks such as metallic, reflective and neons?
Yes we do! One of our specialty inks has even tiny, tiny Swarovski crystals in it... Gives it a nice bling!!!
10
Can you print CMYK
Yes, we offer four colour process printing for photorealistic designs.
11
Can I supply my own shirts?
Generally NO! We don't print on customer-supplied blanks. We're able to provide a much smoother, more streamlined experience when we handle all of the ordering and supplying of t-shirts in-house. Plus, we have discounted rates with all major wholesalers, so you can be sure you're getting a great deal.
If you have a custom garment that you'd like to print on, get in touch and ask about contract printing.
12
Can I come pick up my shirts?
Yes! We love when people swing by the studio. We'll even have a Coffee ready for you :). Just drop us a line when you want to come by.
We're located in Kanata, Ontario.
13
Can you deliver my shirts if I am local?
We would love to! A small delivery fee may apply.
14
Will I get a tracking number when my order ships?
Absolutely. We'll email you a tracking number as soon as your shirts ship. You can also grab your tracking number from your order dashboard by logging in.
15
How do I go about making payment for my order?
Once you place your order, we'll begin working on digital mockup for your approval. You don't owe anything until you've seen and approved of that digital mockup. At that point, you'll pay online to approve and begin production on your order.
16
How much do I have to pay to get started?
After you submit an order online, our art team will get started on your free digital mockup. You'll receive an email once it's done, in which you can either ask for a revision or approve your design and pay for your order.
Once your order is approved you will be asked to pay a 50% deposit.
17
If I don't like my shirts, can I return them?
If we made a mistake or there are flaws in the print, you can return your tees in order get a reprint done.
Also remember, water-based and discharge printing is more of an artistic process and craft than the average screen print. With water-based and discharge inks, a little color variation is to be expected.